TERMS & CONDITIONS
Effective Date: 01.01.2025 [Updated]
1. Acceptance of Terms
By accessing and using Mira Group’s website and services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must discontinue use of our services immediately.
2. Services Provided
Mira Group offers services across various divisions, including Mira Global Trade, Mira Business Consultation, Mira Travel, and Mira Real Estate. The specific terms for each service will be provided at the time of engagement.
3. User Obligations
When using our services, you agree to:
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Provide accurate and truthful information.
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Comply with all applicable laws and regulations.
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Not use our services for any unlawful or fraudulent activities.
4. Intellectual Property
All content on Mira Group’s website, including text, images, logos, and trademarks, is the property of Mira Group and protected by intellectual property laws. You may not use any content without prior written consent.
5. Limitation of Liability
Mira Group will not be held liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the maximum extent permitted by law.
6. Termination
We reserve the right to terminate or suspend your access to our services at any time, without notice, if you violate these Terms & Conditions or engage in any unlawful activities.
7. Customer Responsibilities
Customers are responsible for ensuring the accuracy of the information they provide to Mira Group. Any incorrect or incomplete information may result in delays or errors in service delivery.
Contact Details Provided by Customers: Customers, whether individuals or companies, must provide valid and accurate contact details to ensure proper service delivery. This includes:
For Individuals:
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Full Name
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Email Address
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Phone Number
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Mailing Address
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Passport Details
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Visa Details
For Companies:
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Company Name
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Email Address
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Phone Number
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Mailing Address
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Company Registration Number
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Authorized Representative's Name
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Contact Details of the Authorized Representative
Legal Warning: Providing incomplete or inaccurate or false contact details may result in delays, errors, or the inability to deliver our services. Mira Group reserves the right to suspend or terminate services if inaccurate information is provided.
8. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the relevant jurisdiction where Mira Group operates.
9. Changes to Terms & Conditions
We may update these Terms & Conditions from time to time. We will notify you of any significant changes by posting the new Terms & Conditions on our website and updating the effective date.
10. Cancellation Policy
Mira Group understands that circumstances may arise that require you to cancel a service. Our cancellation policy varies depending on the service provided and is outlined as follows:
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1. General Cancellation Policy:
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Cancellations made within 48 hours of booking may be eligible for a full refund, subject to the specific terms of the service booked.
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Cancellations made after 48 hours may be subject to a cancellation fee, depending on the service and agreement terms.
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2. Travel Services:
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Cancellations of travel services, including flights, accommodations, and tours, are subject to the terms and conditions of the respective service providers. Mira Group will assist in processing cancellations but cannot guarantee refunds from third-party providers.
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3. Business Consultation and Real Estate Services:
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Cancellations must be made at least 48 hours prior to the scheduled consultation or service to avoid cancellation fees.
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Late cancellations or no-shows may be charged a fee equivalent to the agreed service rate.
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4. Product Orders (Global Trade):
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Cancellations of product orders must be made within 48 hours of placing the order to be eligible for a refund.
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Orders already shipped cannot be canceled, but customers may be eligible for a return or exchange, subject to our return policy.
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5. Special Conditions:
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Certain services may have specific cancellation policies that override the general terms. These will be communicated at the time of booking.
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To request a cancellation, please contact us at contact@miragroupint.com with your booking or order details. Refunds, where applicable, will be processed within 7-14 business days.
11. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Mira Group
Email: contact@miragroupint.com
Phone: UAE +971 50 855 6472
Phone: USA +1 650 538 6472
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Thank you for choosing Mira Group. We are dedicated to providing exceptional service and safeguarding your privacy.